Assuming your order is validated, orders placed on business days before 1:00 PM PST are shipped same day via best options of: FedEx Ground (please see map below for approximate transit times) or FedEx Express, or UPS Ground,UPS Overnight. Orders placed on non-business days are usually shipped the next business day.
Shipping charges depend on the size and weight of the products ordered. For calculation of shipping charges, use the "Estimate Shipping Costs" tool after adding items to the shopping cart.
- All returns must be pre-approved by Health Guard Products. Please contact us to obtain an RMA number before returning your order, then clearly include a piece of paper with the RMA number in the package.
- No shipping charges will be reimbursed on any returns. Customer is responsible for all shipping charges on returned merchandise, including any and all other incidental costs that were incurred. However, the customer will not be charged for shipping to replace defective product(s).
- All returns must be shipped out by the customer within 15 days of receipt of purchase.
- Since we sell medical supplies, merchandise cannot be returned once it has been damaged. Merchandise must be returned in its original packaging, otherwise, it will be refused/rejected. The refused/rejected products will be returned to sender at their own expense. Absolutely no exceptions can be made to this policy.